Website Privacy Policy
Jack Kelly Therapy Services
This privacy policy outlines the way in which Jack Kelly Therapy Services (“we”, “us”, “our”) handles personal information collected through our website, www.jackkellytherapy.com (“website”). We take privacy seriously and are committed to complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy applies to information collected via this website only. Privacy, confidentiality, and consent relating to therapeutic services are addressed separately within our Services Agreement and intake documentation.
Personal Information
Personal information is any information about an individual that can be used to identify them, directly or indirectly. This may include name, email address, phone number, or IP address.
As a provider of health services, we may also collect health information, which is considered sensitive information under the Privacy Act. Health information is handled with a higher level of care and in accordance with professional, ethical, and legal obligations.
Why We Collect Personal Information
Personal information collected through this website is used for purposes such as:
Responding to enquiries made via the website
Managing appointments or service-related communication
Improving the functionality and performance of the website
Meeting legal, ethical, and professional obligations
We do not collect personal information unnecessarily, and we do not use website-collected information for direct marketing unless explicit consent has been provided.
How We Collect Personal Information
We may collect personal information through:
Contact or enquiry forms on the website
Email communication initiated by you
Online booking or practice management systems
Standard website technologies such as cookies and analytics
Website Analytics and Cookies
Our website may use cookies and analytics tools to collect limited information such as IP address, browser type, and pages visited. This information is used to understand website usage and improve user experience.
Cookies do not provide us with access to your computer or personal files. You can disable cookies through your browser settings if you prefer.
Storage and Security of Information
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored in secure electronic systems and, where relevant, secure physical files. Access is restricted to authorised persons only.
We do not store credit card or banking details on our systems.
Information is retained only for as long as required to meet legal, ethical, and professional obligations, after which it is securely destroyed.
If we become aware of a data breach that is likely to result in serious harm, we will respond in accordance with the Privacy Act, including notifying affected individuals where required.
Disclosure of Personal Information
We do not disclose personal information to third parties without consent, except where required or authorised by law.
We may use third-party service providers (such as secure practice management or booking systems) to assist in delivering services. These providers are required to maintain appropriate confidentiality and security standards.
It is unlikely that personal information will be disclosed to recipients outside Australia.
Access and Correction
You may request access to, or correction of, personal information we hold about you. Requests will be handled in accordance with the Privacy Act. In some circumstances, access may be refused where permitted by law.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies independently.
Complaints
If you believe your personal information has not been handled in accordance with the Privacy Act, please contact us in the first instance so we can attempt to resolve the matter.
If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Changes to This Policy
This policy may be updated from time to time. The most current version will be published on our website.
Contact
For privacy-related enquiries, please contact: hello@jackkellytherapy.com
Website Terms of Use
Jack Kelly Therapy Services
By accessing and using this website, you agree to the following Terms of Use. If you do not agree, please refrain from using the site.
Purpose of the Website
This website provides general information about Jack Kelly Therapy Services and related offerings. The content is provided for informational purposes only and is not a substitute for professional therapeutic, medical, or mental health advice.
Engaging with this website does not establish a therapeutic relationship. A therapeutic relationship is established only through agreed services and completion of appropriate intake and consent processes.
Accuracy of Information
While reasonable care is taken to ensure the accuracy of information on this website, we make no guarantees that content is complete, current, or error-free. Information may change without notice.
Use of the Website
You agree to use this website for lawful purposes only and not to engage in conduct that may harm the website, its users, or its operation.
You must not attempt to gain unauthorised access to the website or misuse its content.
Intellectual Property
All content on this website, including text, graphics, logos, and design, is the intellectual property of Jack Kelly Therapy Services unless otherwise stated.
You may not reproduce, modify, distribute, or commercially exploit any content without prior written consent.
Requests for permission may be directed to: hello@jackkellytherapy.com
Third-Party Links
This website may include links to third-party websites. These links are provided for convenience only. We do not endorse and are not responsible for the content, accuracy, or policies of external sites.
Limitation of Liability
To the fullest extent permitted by law, Jack Kelly Therapy Services excludes liability for any loss or damage arising from the use of, or reliance on, this website or its content.
Nothing in these Terms limits your rights under Australian Consumer Law.
No Guarantees
Use of this website does not guarantee outcomes or results. Individual experiences vary, and no assurances are made regarding the effectiveness of services or information referenced on the site.
Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising in connection with the website will be subject to the jurisdiction of Queensland courts.
Changes to These Terms
We may update these Terms of Use from time to time. Continued use of the website constitutes acceptance of the updated terms.
Last updated: 2026